Terms and Conditions for Purchasing vivo X300 Series Mobile Phones (All Models) through the Website or TrueShop | dtac Shop

Consent to Disclosure of Personal Data
I hereby consent to the service provider disclosing my personal data and/or any information related to my use of services to companies within the True Group and/or the business partners of the service provider and/or companies within the True Group, for the purposes outlined below:
1.To offer products and services, privileges, promotional campaigns, and various offers that are analyzed and tailored to suit me.
2.For research, development, product improvement, and marketing planning purposes.
I acknowledge that companies within the True Group refer to those listed in the Personal Data Protection Policy, which I have read and fully understood at: https://www.true.th/home/privacy-policy

True Move H Universal Communication Co., Ltd. (“the Company”) will deliver the product to you based on the order registration queue in the ordering system.
When it is your turn to receive the product, the Company will notify you via SMS to confirm the pickup date and the True Shop branch you selected.

Wire & Wireless Co., Ltd. (“the Company”) will deliver the product to you based on the order registration queue in the ordering system.
When it is your turn to receive the product, the Company will notify you via SMS to confirm the pickup date and the True Shop branch you selected.

1. Details of Mobile Device (“Device”) – All Models of vivo X300 Series
2. The Company will officially announce the selling price of the Device mentioned in Item 1 after receiving approval from the manufacturer. Once the customer places an order for the Device, it shall be deemed that the customer agrees to the specified terms and conditions of the purchase and agrees to pay the announced price without any objection or dispute.
   The selling price of the Device will be based on the official announcement on the following website: https://deal.true.th/vivo/x300-series-en.html
3. Terms and Conditions of Device Purchase
   • Customers eligible to purchase the device must be individuals aged 18 years or older, or legal entities/retailers, placing their order through the website: https://deal.true.th/vivo/x300-series-en.html or at participating True Shop branches.
   • Customers who wish to purchase the device must meet the qualifications specified by the Company and must not have any outstanding debts for any products or services owed to True Corporation Public Company Limited (“True”) or to any other companies within the True Group that sell products or provide services.
   • Customers must place their orders within the specific dates and times announced by the Company only. The Company reserves the right to announce the opening and closing dates for orders only after receiving confirmation from the manufacturer. Orders will be processed on a first-come, first-served basis.
   • The purchase order will be considered complete once the customer has paid a deposit of 1,070 THB (One thousand and seventy baht only) (“Deposit”) and submitted proof of payment to the company. Payment can be made via Visa Debit, MasterCard Debit, Visa Credit, MasterCard Credit, or JCB Credit cards issued by banks in Thailand only. The Deposit is non-refundable. The company reserves the right to close orders when the product is out of stock.
4. The above purchase terms and conditions require the buyer to subscribe to the TrueMove H monthly mobile service plan.
   • Device Purchase Rights: Each customer (based on national ID number for Thai nationals, passport number for foreigners or foreign workers in Thailand, or company/business registration number for corporate customers) is entitled to purchase a maximum of two device per customer.
   • Thai nationals receiving the purchase right must provide their national ID number or company/business registration number (the ID card must be valid and the company registration certificate must be issued within the past 90 days) on the date of placing the device order.
   • Customers must complete the device order information via the website https://deal.true.th/vivo/x300-series-en.html or at participating True Shops to allow the company to consider and approve the order. The company reserves the right to consider only customers who meet the specified qualifications, and such decision shall be final and at the sole discretion of the company.
   • Customers whose orders are approved and confirmed via the website https://deal.true.th/vivo/x300-series-en.html within the specified ordering period must print the order confirmation document from the website as proof. In the case of orders placed through True Shops, customers are required to request the order document along with the deposit receipt as proof for product collection.
   • The company will deliver the device to customers based solely on the order queue in the ordering system. The company will send an SMS to confirm the receipt of the product, including the date, time, and True Shop branch selected by the customer in the order.
   • Once the customer confirms the device order by specifying the model, storage capacity, and color, no modifications, changes, or cancellations will be allowed. The customer agrees to accept all terms and conditions set by the company.
   • The device purchase rights mentioned above cannot be sold, transferred, or assigned to any other individual or legal entity, nor can they be refunded.
5. Payment Methods
   • Deposit: Customers are required to pay a deposit when ordering a device for every model, storage capacity, and color. The deposit amount is 1,070 THB (One thousand and seventy baht only) per device (this price includes VAT). The payment must be made immediately via debit or credit cards issued by participating banks or by other methods specified by the company.
   • Payment of the Remaining Balance (After Deducting the Deposit): On the device pick-up date, customers must pay the remaining balance in full by cash, debit card, or credit card issued by participating banks. Payment can be made either as a full lump sum or through an installment plan according to the promotional program available at that time or other conditions specified by the company.
6. Documents Required for Claiming the Rights
   Customers who have completed the device purchase according to the above procedures must present the following documents to verify their order:
   • Documents for Individual Customers
     • For orders placed via the website: Order confirmation document or e mail.For orders placed via True Shops: Order confirmation document or deposit receipt.
     • National ID card along with one copy (the ID card must have at least 3 months of validity remaining).
   • Documents for Foreign Customers
     • For orders placed via the website: Order confirmation document or e mail.For orders placed via True Shops: Order confirmation document or deposit receipt.
     • Original valid passport along with a copy of the first page showing the name, photograph, and expiration date, as well as a copy of the visa page with a valid visa (visa must have at least 1 month remaining before expiration).
     • Original valid work permit in Thailand (not expired) along with a copy, or original student ID card or a letter of certification from the educational institution (issued within the past 1 month) along with a copy.
   • Documents for Legal Entities
     • A copy of the company registration certificate or partnership certificate, along with the business objectives, issued by the Ministry of Commerce within the past 90 days, certified by an authorized director as per the company’s conditions on every page of the certificate and business objectives (with official stamp).
     • A copy of the national ID card of the authorized signing director.
     • A copy of the VAT Certificate (Por.Por.20) certified by the authorized director as per the company’s conditions, in case the company is registered for Value Added Tax (VAT).
   • Documents for Retail Shops
     • A copy of the owner’s national ID card.
     • A copy of the commercial registration certificate.
7. Rights Reservation
   • The company reserves the right to cancel the device purchase rights if it finds that the customer intends to use the mobile device improperly, or if the company deems such use inappropriate or against the law.
   • The company reserves the right to amend, modify, supplement, or cancel any one or all of the above terms and conditions without prior notice.

• Receive a maximum discount of 3,000 Baht on the vivo X300 Ultra 5G (Device only).
• Receive a maximum discount of 2,000 Baht on the vivo X300 FE (Device only).
• Campaign Period: May 28 – June 30, 2026.

• The promotion campaign is applicable to existing individual customers, customers who register a new SIM card, switch from prepaid to postpaid package, and move to true dtac network.
• The customer who registers a new SIM card is eligible to purchase device at a special rate by agreeing to be verified of his/her product and/or service payment made to another network provider.
• One identification card and 1 phone number are limited to purchasing 1 device at discounted price (Either Share package or Family package is eligible to purchase only 1 device at the discounted price.)
• The contract period is 12 months.
• Deposit for pre-order is 1,070 baht (VAT included). The pre-order is only valid after the deposit payment is successfully made. The deposit is non-refundable.
• The Company reserves the right to cancel, revise, change the conditions without prior notice.
• In case the customer transfers his/her right, changes, or terminates the contract before the end of the contract, the Company reserves the right to withdraw device discount, based on the amount offered to the customer.
• In case that the customer purchasing device on contract with special discount and the contract has not ended yet, the customer is not allowed to participate in this promotion campaign unless he/she is a true dtac postpaid customer who has been registered with true dtac for 12 months or more, possesses the phone number registered with the contract, and the contract has less than or equal to 120 days of remaining contract period. After purchasing a device in this promotion campaign, the period of the previous contract continues.
• Subscribed to 50% discount package are not eligible to this promotional campaign.
• The advance monthly fee will be deducted as monthly fee discount, based on the number of the contract month.
• The VAT is not included in the advance monthly fee.
• The VAT is already included in the price of the device.
• The Company reserves the right to cancel, revise, change the conditions without prior notice.
• Stock is limited and price is subject to change. Please check at true dtac service center prior to your purchase.

Special offer for True and dtac postpaid customers who pre-order the vivo X300

Choose one of the following benefits

1. Special discount on the device price based on your length of service (the longer you've been a customer, the bigger the discount). Special offer when upgrading to an 899 baht postpaid package: Receive an additional discount of up to 3,000 baht on the device price as follows.

• 1.year of postpaid service: Receive an additional 600 baht discount on the device price. Upgrading the package increases the discount to 900 baht.
• 2 year of postpaid service: Receive an additional 1000 baht discount on the device price. Upgradin the package increases the discount to 1,500 baht.
• 11 years or more of postpaid service: Receive an additional 2,000 baht discount on the device price
  Upgrading the package increases the discount to 3,000 baht.

*This special offer does not apply to numbers using Share Plan promotions.

How to redeem:True customers

• Dial *399*887# True customers
• Dial *399*888# True customers

*True and dtac customers can check their postpaid length of service by dialing *102#

2. Exclusive privileges for Black Card, Red Card, Platinum Blue Member, and Gold Member customers.

• Receive an additional 500 THB discount on the device when subscribing with a monthly package starting at 699 THB.
• Receive an additional 1,000 THB discount on the device when subscribing with a monthly package of 899 THB or higher.

Conditions.

1. For True and dtac postpaid customers with at least 90 days of service or less than 120 days remaining on their existing contract, and who are Black Card, Red Card, Platinum Blue Member, or Gold Member.
2. One privilege/one offer per ID card/one promotion throughout the campaign.
3. Applicable only to participating products (subject to availability at the time of purchase).
4. True reserves the right to change the terms and conditions without prior notice and this offer cannot be combined with other promotions or discounts.
5. This privilege cannot be exchanged for cash.

3. Exclusive Offer for True and dtac Postpaid Customers. Apply for or maintain a designated monthly package and use your postpaid tenure to redeem an additional discount of up to 3,000 Baht on the vivo X300 Ultra | X300 FE (handset only). Details are as follows

• 1 year of postpaid service: Get 900 THB off
• 2 years of postpaid service: Get 1,500 THB off
• 11 years or more of postpaid service: Get 3,000 THB off

Check Your Eligibility :

• True Customers : Dial *939*5*2#
• dtac Customers : Dial *399*888#​

Terms and conditions for using TruePoint

• True customers can redeem 10,000 points to receive a 5,000 THB discount on the vivo X300 Ultra | X300 FE (Device with Postpaid Package)
  This offer is valid only at participating True Shops, True Branding Shops, True Sphere and True Store website. Privileges can be redeemed via the TrueID app from 21 May 2026 – 30 June 2026.
• True customers can redeem 500 points to receive a 500 THB discount on the vivo X300 Ultra | X300 FE (Device with Postpaid Package starting from 699 THB/month.)
  This offer is valid only at participating True Shops, True Branding Shops, True Sphere. Privileges can be redeemed via the TrueID app from 28 May 2026 – 30 June 2026.
• Limit 1 discount code per 1 receipt per 1 Thai ID
• Redeem the discount code through the TrueID App and discount code is valid until 30 June 2026 (*Limited quantity of discount codes)
• Please present the redemption code to True Shop staff or enter the redemption code on the True Store website prior to payment to receive the discount
• TruePoint from another number that is not registered under the customer’s own ID card cannot be used to redeem discounts
• This privilege is not redeemable for cash under any circumstances
• Once the customer redeems the privilege, the return of TruePoints is strictly non-refundable under any circumstances
• We reserve the right to change the promotion without prior notice. Please inquire about details at the point of sale.
• Terms and conditions are subject to company policies.

Terms and conditions for using coins

• dtac customers can redeem 30,000 coins to receive a THB 5,000 discount on the vivo X300 Ultra | X300 FE (Device with Postpaid Package)
  This offer is valid only at participating dtac shop and True Store website. Privileges can be redeemed via the dtac app from 21 May 2026 – 30 June 2026.
• dtac customers can redeem 1,000 coins to receive a 500 THB discount on the vivo X300 Ultra | X300 FE (Device with Postpaid Package starting from 699 THB/month.)
  This offer is valid only at participating dtac shop. Privileges can be redeemed via the dtac app from 28 May 2026 – 30 June 2026.
• Limit 1 discount code per 1 receipt per 1 dtac number
• Redeem the discount code through the dtac app and discount code is valid until 30 June 2026
• Please present the redemption code to dtac shop staff or enter redemption code on the True Store website prior to payment to receive the discount
• Coins from another number that is not registered under the customer’s own ID card cannot be used to redeem discounts
• This privilege is not redeemable for cash under any circumstances
• Once the customer redeems the privilege, the return of TruePoints is strictly non-refundable under any circumstances
• We reserve the right to change the promotion without prior notice. Please inquire about details at the point of sale.
• Terms and conditions are subject to company policies.

Promotion Period: May 28 – July 31, 2026

vivo Care Privileges

1. 4-Year Battery Warranty: Within 4 years of purchase, if a diagnostic test at a vivo Service Center shows battery capacity has dropped below 80%, customers are entitled to one (1) free battery replacement.
2. 2-Year Extended Warranty: Enjoy a total of 2 years of coverage (1 standard year + 1 additional year).
3. Screen Protection: Entitled to one (1) free screen replacement within the first 2 years.

Terms and Conditions of Service

1. These privileges are exclusive to devices purchased under the company’s specified conditions.
2. Privileges are non-transferable.
3. Privileges cannot be exchanged for cash or other services.
4. Services can be redeemed at all vivo Service Centers nationwide.
5. Please present this card along with your National ID, warranty card, and proof of purchase (receipt) each time you claim a privilege.
6. Battery Health Check: During the first 4 years, customers may bring their device to a vivo Service Center for a battery health check. If health is below 80%, one (1) free replacement is granted. The warranty period commences from the date of purchase.
7. Device Condition: In cases of damage from drops, liquid contact, or other malfunctions, the device must be repaired to normal working condition (at the customer's expense) before these specific privileges can be applied.
8. These privileges are valid only in Thailand.
9. Customers must register for these privileges within the specified timeframe to be eligible.
10. VIQ Group Co., Ltd. (Head Office) reserves the right to change terms and conditions without prior notice.
11. These privileges apply only to vivo X300 Ultra & X300 FE (all colors).

Note: vivo Care terms and conditions are subject to change at a later date.

Handsets with Service Packages & Outright Purchases (Contract-Free)

Promotion Period: May 21 – June 30, 2026

vivo X300 ultra

Get an additional discount 10,000- apply purchasing when trade up in selected models.

Participating brands and eligible devices for the Trade-In program

Participating brands and eligible devices for the Trade-In program

vivo X300 FE

Get an additional discount 6,500- apply purchasing when trade up in selected models.

Detail

Participating brands and eligible devices for the Trade-In program

Terms & Conditions :

• Customers can make an installment from 3 to 48 months only on participating items and services that equal or more than 1,000 Baht or minimum installment value is more than 100 Baht. installment amount may change depending on product price, promotion or interest rate.
• Please inform staff before making a payment with Pay Next Extra.
• Customer can make an installment transaction on TrueMoney application
• Pay Next Extra Loan provided by Ascend Nano. The company reserves the rights on approving and providing the credit line.
• Conditions are as specified by the company.
• 0% installment terms are subject to the Company’s conditions.
• If there’s any inquiries about Pay Next Extra, Please contact Ascend Nano’s call center 1240 press 3
• *Borrow when necessary and within your means. The interest rate will be calculated using the effective interest rate (EIR) method at an annual rate of 25%.
• **No interest charged if the full payment is made on time.